Asim A Malik

3433 Orange Grove Court, Ellicott City, MD 21043 (410) 292-6639) asimmalik42@hotmail.com

 

 

SUMMARY

 

·   Dynamic professional with excellent analytical and communication skills with diverse 19 years of extensive Technical/Non-Technical project management, Network Operations center Management and Change control environment experience at successive higer levels of responsibility

 

PROFESSIONAL EXPERIENCE

 

Jan, 2015 – Present

Syniverse Technologies

Global Data Center Operations             

Senior Advisory System Engineer/Project Manager

 

·   Project manager for Syniverse global data center operations at Beltsville and Ashburn

·   Manage and supervise Install, troubleshoot, configure, Integrate hardware and software

·   Project manager for getting new cross connects and fiber installations and customer hot cuts

·   Project manager for installation of VNX VM servers, and Dell blade servers

·   Manage racking  and powering of Cisco 3900, Cisco term servers, Juniper MX240 and Segway PT box

·   Interact with private  vendors for Power and space coordination and site drawings/ Specs

·   Perform IDRAC and management IP configurations on devices

·   Manage and control CRQ/ Mop creations and approve customer notifications and coordination’s

 

Oct, 2013 – Jan 2015

MasTec Network Solutions

Columbia Maryland

Senior Project Manager Deployment, AT&T Mobility BAWA

 

·   Completed Integration of AT&T LTE 1C and 2C sites

·   Assign crews to complete the service affecting work and new site builds.

·   Coordinate and dispatch crew for joint visit with ALU to isolate and fix the existing 2C LTE sites, call testing, and RF propagation.

·   Planned and added new Wimax 4G sites in Baltimore Washington market from construction to commission.

·   Completed weekly reports on all microwaves back haul/fiber and other transport reports on sites that are converted over from LEC to MW.

·   Troubleshoot and resolve all integration issues from RRH, VSWR and RET problems

·   Planed activities and tasks associated wireless WiMax installations and new transport and Fiber builds

·   Provide weekly summary reports, budget and costs analysis to AT&T executives and project managers and clear any pending issues

·   Provide weekly status and projected cost variances updates to customer on the integration projects

·   Completed and coordinated with in house civil vendors and BGE for all high voltage outage installations and approvals for all AT&T sites.

 

 

Jan 2011 – Oct 2013

Alcatel – Lucent (Remote Work)             

Project Manager, AT&T Mobility BAWA/Philly Region

 

·   Add DAS and small cell sites using ALU micro cells both active and passive

·   Completed integration of cow sites from ATM to ether using microwave donor sites

·   Completed carrier adds in western Philly market using microwave transport

·   Successfully changed design parameters from DS 3 ATM to IP Ethernet using ALU SIAD during the MW.

·   Completed the GSM to Ethernet project in BAWA/Philly market covering 9200 sites for AT&T mobility

·   Completed Wave 1A and IB 1C LTE deployment for along with UMTS deployment along RF driverless and drive optimization, E911 testing and launch of sites.

·   Completed project for 2^nd, 3rd and 4^th carrier adds for AT&T mobility on both 1900 and 850 spectrum along with drive less RF optimization.

·   Project manager for ETTCS, DS3 and R1 migration and integration for both markets

·   Manage daily calls with the customer to plan and share progress on scheduled and completed sites

·   Coordinate with ATM design, RF team, and RITC support to ensure all the submitted work orders have been completed for all scheduled migrations.

·   Schedule ATM design work for Node B and ensure all WO are generated and audited for scheduled integration.

·   Maintain Tracker’s for all projects via XL sheet to indicate scheduled and completed work

·   Load ACAT scripts for ALU SIAD 7705 and ensure completions for scheduled integration.

·   Presentations via power points for quarterly progress and intimation of POR to broad audience to include customer and executives

·   Complete and submit service completions for invoicing and revenue collection

·   Schedule resources with other managers and filed operations for all scheduled migrations

·   Work with other supporting teams and customers to ensure smooth work flow and maintain coordination

·   Complete ordering for equipment and cables for both electrical and optical sites.

·   Ensure connectivity between ALU SIAD, Node B and MSN before scheduling integration

·   Follow up with PM peers to ensure all granite data is updated to indicate current status.

 

 

Jun 2010 – Jan 2011

MACH, Columbia, MD

NOC Engineer, MACH Inter-Standard Roaming

 

·   Extensive experience in managing different vendors and supporting teams both local and offshore, both technical and administrative.

·   Responsible for Mach Global Mobility Platform to include testing of new devices on network and approving for general release to consumers in offshore markets

·   Managed cisco Unified Communications Manager provides services such as session management, voice, video, messaging, mobility, and web conferencing.

·   Responsible for large scale data migrations for all active clients to secure MACH servers in Luxemburg and MD data san servers while ensuring all the security protocols is adhered.

·   Developed an appropriate migration strategy and methodology and executed control of all aspects of the migrations.

·   Completed building solutions relating to IT Service Management processes to include service desk, incident, problem, change, release service request, service level management

·   Shared business, technical and operational risks associated with performing storage migrations with both client and mangers

·   Performing root cause analysis and resolutions, estimations and impact assessments.

·   Update records for roaming subscribers and resolve both GSM voice and GPRS issues for connectivity, block all unauthorized subscribers as per client requirements

·   Provide all the required components for inter- standard voice roaming, including billing, clearing, signaling conversion, and sponsor networking

·   Work with worldwide roaming partners to ensure all IR21 are implemented and configured for GSM/CDMA and GPRS customers

·   Complete daily backups to include provisioning logs, machine logs and transaction logs

·   Check ethereal traces for all PDP requests and response for failed data sessions as well auditing of call flows.

·   Do MIP request for all IP issues generating from roaming partners for failed sessions, log into Cisco routers to ensure all events are captured for troubleshooting.

·   Maintain daily logs of sessions on GSM/CDMA roamers to ensure connectivity, resolve all UL issues for voice and GPRS

 

April 2010 – June 2010

Time Warner Cable

Reston, Virginia

Project Manager Business Development

 

·   Completed building solutions relating to IT Service Management processes to include service desk, incident, problem, change, release service request, service level management

·   Provide weekly meeting and white board summaries for executive briefings.

·   Organize and coordinate schedule for franchise markets into corporate structure

·   Set up broad band and back haul completion schedule for fiber layout connecting with the main hub.

·   Coordinate outage reports and enhance escalation metrics to ensure all the KPI numbers are with in specified range as per corporate standards

·   Responsible for program execution including client interface at corporate and at regions for problem solving, communications management

·   Responsible for operations liaison to the program rollout in the regions

·   Maintained consistency on operational improvements in the franchise regions.

 

Feb 2010 – April 2010

Clear Wire

Rockville, Maryland

Operations Project Manager

 

·   PM for adding of new Wimax 4G sites in Baltimore Washington market from construction to commission

·   Resolve all issues related to aligning of microwave links for back haul configurations

·   Complete daily weekly reports on all net adds and conversion of existing and new sites

·   Re-home links during the maintenance window to complete transport and access rings.

·   Manage and create NTM tasks and open MOPS, CQ time slots for ring closures during the maintenance window

·   Complete the growth of RAS in WSM management, incorporate drive test before approving sites are ready for on air status.

·   Ensure all the RF values are within the specified specs and in compliance with the FCC regulations.

·   Complete daily deployment of field technicians and assign them appropriate tasks for their daily assignments

·   Ensure commissioning of all sites is completed in accordance with the approved project and within the specified time line.

 

·   Complete weekly reports on all microwaves back haul reports on sites that are converted over from LEC to MW.

 

 

 

May 2009 – Feb 2010

TECORE NETWORKS, Columbia, MD

Technical Support Engineer

             

·   Completed Service Integration, Testing and Turn-up for cisco unified call management within Tecore network and at Island customer locations.

·   Worked with International LEC’s and AAV’s for service related troubles for fault isolation and resolution for IP related issues for both data and voice

·   Added and performed additions to existing lub node B RNC to MSC server and core network as well as CBC and SGCN for both 2.5G/3G customers using TECORE switches and Ericson’s 3810 RNC.

·   Back up end support using Linux /Unix on company built MSC (Core Access Client), Traveled to customers sites for equipment integration and Node B installation, rehomes and data assessments

·   Performed MSC/MGW, E911, PSTN, SS7 trunk provisioning, trunk builds, and routing translations. Configured and Troubleshoot HLR, VLR, Routing, Roaming, SMSC, SIP, M3UA and SUA

·   Added and configured ISUP/GSN and GPRS boards on customer switches to handle capacity and performance issues, performed call flow and testing to ensure full suite of call control and routing capabilities

·   Performed Linux/Unix upgrades on all international customers using TECORE switches to include, SIP troubles, ISUP issues, configuration changes and software upgrade

·   Configured MSC’s and soft MSC’s to handle both GSM and CDMA traffic for both 3G and 4G, installed and configured SIP and SS7 trunks to use both voice and IP traffic.

·   Installed and maintained Metro cells for remote locations in Alaska wireless network and Island com to connect their remote islands, worked with LEC’s and AAV’s for adding services.

·   Monitored and installed iCore network for Guam Cell and Island Com; This platform delivers one or multiple core network subsystems for GSM, CDMA, GPRS/EDGE, UMTS, EV-DO, Wi-Fi and Wimax, 802.XX and ATM and GPRS.

·   Updating of the GSM Association roaming database – IR 21Data. Guided customers with SS7 (MTP-SCCP-ISUP-MAP) configuration,SS7 Boards (TX4000-AG3220)

·   Performed RNC connections via the MGW to Circuit Switched Core Network through Media Gateway (MGW) and to the SGSN/GPRS in the Packet Switched Core Network for Island Com and Oklahoma Wireless

 

 

Mar 2006 – May 2009

SPRINT, Reston, VA                                                                      

Network Operations Manager

 

·   Award winning manager in Disaster management and recovery, mentored 32 highly motivated technicians at Sprint NOC covering all areas of Voice/VOIP/Data support covering both 3G/4G Voice/EVDO

·   Fault isolation and resolution on both iDEN and CDMA Nortel switches, enabled technicians to log in to Nortel switch to ensure the fault is external and not internal

·   Completed the NOC integration project before the specified time line and under budget without compromising the KPI numbers.

·   Configured and supported field operations in installation of 4G Wii Max, managed a technical rollout as part of an advanced wireless network in the Baltimore/Washington market

·   Provided Technical assistance during initial roll out of EVDO Rev A in BAWA market

·   Work with Operations and Engineering on the priority of issues in order to resolve customer impacting issues on all International customers using RNC node B and validated their scripts.

·   Provided Support for the introduction of new software releases, upgrades for wireless network elements such as data cards, wireless phone upgrades, etc to MSO’s prior to field deployment

·   Performed quality metrics to control MTTR/MTTA for voice/VOIP and data network elements to include, MSC, BTS BSC and IBSC’s and VOIP platforms

·   Created/Prepared/Updated Work Orders, Trouble Tickets audits, Performance Status Reports on daily and weekly basis

·   Opened and closed all service requests, as well as manage the classification, assignment, tracking, and completion of requests during the maintenance window schedule

·   Accepted escalations and escalated issues to upper management as per set escalations procedures during major outages and unforeseen events

·   Coordinated with local PSAP administrations for E-911 issues during outages and disaster management.

·   Worked with PSAP teams in negotiating inter connect agreements for E-911 support and provided testing during E-911 outages.

·   Completed (AAR) After action review reports and submitted to upper management for further analysis and improvements and ticket closures after resolutions

 

Feb 2004 - March 2006

NEXTEL, Mclean, VA

Lead System Analyst

 

·   Performed system upgrades and TBS citrix data base for provisioned and newly ordered circuits showing A and Z locations

·   Performed integration and testing of E-911 Circuits. Worked with the local PSAP administration on providing support in a 24x7 environment.

·   Completed acceptance and testing of dedicated 911 circuits from carriers and looked into call routing.

·   Worked on SLA and was PCOC for all 911 issues from ordering turn up and testing

·   Achieved high rate of availability of T1’s by resolving complex and old circuits by working with the vendor chronic groups/field operations RF support and provisioning groups to include generating and acceptance of TSR’s and ASR’s

·   Accepted new turn ups of T1’s and T3’s at MSO’s from LEC, IXC’s and AAV’s, initiated new ASR’s and TSR’s

·   Isolated and resolved issues on T1, T3, OC 48 on Nextel LAN and WAN circuits including ATM frame relay

·   Enhanced RF and microwave technologies by enhancing the equipment performance by introducing modified plans and equipment

 

2000 - 2004

TRANSACTION NETWORK SERVICES INC, Reston, VA                                             

Support Center Analyst

 

·   Worked as a NOC tech to isolate fault and provide 1st point of contact for TNS customers on all major and minor outages involving TNS equipment

·   Escalation as needed with other supporting groups or LEC’s

·   Noted remedy tickets to maintain a running log of all events

·   Global provider of POS financial transaction support involving debit/credit/ATM

·   Used the proprietary TNS network using switches, routers, host processors using feature group B and D traffic

 

1996 - 2000

Comcast Cable, Baltimore, MD

Data Technician

 

·   Maintained and completed broadband ISP service from installation, splicing, configurations and technical support of soft ware and hard ware

 

EDUCATION and CERTIFICATIONS

 

PMP prep course with PMI Baltimore chapter (Pending Exam)

BA, Political Science

ECT/LAN Technology, TESST INSTITUTE, Towson, MD

iDEN System School and EBTS support, Columbia, MD

Introduction to CDMA, Baxter Institute, Reston, VA

VOIP Online certifications, Reston, VA

GSM/HDSL 2W/4W technology, Gaithersburg, MD

Nortel/Lucent/Motorola IOS CDMA, Sprint University online, Overland Park, KS

UNIX/LINUX Administration, Communication, Network

 

TECHNICAL SKILLS

 

·   LTE Deployment, RF optimization, E911 testing and launch

·   Technical Support for EVDO, REV 0 and REV A on 3G and 4G

·   Installation of JuniperMX240 Routers, Dell Blade Servers, VNX VM’s and PT SS7 Boxes.

·   Administration and IP Support, NOC management, Incident/Change Management, KPI’s and QA metrics.

·   Provisioning/Translations, Billing, CDR’s, ASR’s, TSR’s, Incident and Change management, UMTS MSC Server, Circuit and Packet Core, XA processors

·   Expert in VOIP, Sip, and ISUP issues on soft switches, Cisco Catalyst switches,2500,4500 and 6700, 6709 series, NortelCS1000 and Nortel PP8630

·   Strong working knowledge of IS41, H.248, IOS4.0/5.0,TCP/IP/VOIP/Ethereal/Net Hawk /Ethernet/Juniper/Cisco routers /IP Telephony/IP-Centric GSM IWF

·   Solid understanding of DHCP principles and ability to interface with server management groups supporting IP management

·   RPS, GSM/CDMA Provisioning, NPA, RIG and Inter-standard roaming

·   Expert in testing & installation of MSC, BSC, IBSC, Metro cell

·   IDEN/CDMA/GSM/Soft MSC/GPRS/GSN/RF/Radio Frame Blade.

·   Working Knowledge of all Authentication protocols for ANSI41 and IR21 (MAP,MTP2, MTP3, TCAP and SCCP)

·   Expert in testing DS0/DS1/E1/DS3/OC48-192, HDSL 2W/4W, CSU/NIU,

·   Expert in ATM Frame Relay/SS7/C7/ SIP /ISDN Trunks /SGSN/GPRS/ PIP networks, RAN RNC node B

·   Working Knowledge of UBR CMTS, MGX, Juniper 10K and Tandem Switches.

·   Cisco unified communications, Nortel call pilot, Cisco VPN, VNC viewer

 

 

Applications:

 

MS Office, Excel, Power point, Visio, People Soft, Hp Open-View, VNC Viewer, Spirent perform, TBS Citrix, Granite, IBM Tivoli, OMNIBUS Netcool, Net Analyst, React, Putty, Telnet, HP open view, FTP servers, HyperTerminal, Hardware- Intel x Architecture, Pro Comm, Linux, Unix, Wire Shark, SAP, MS Office

 

Ticketing Systems:

 

Proficient in multiple ticketing systems to include, BMC Remedy 4.0 and 6.0 and 8.0, Clarity PPM, Clarify 12.5, Trams, TRS, Clear Quest and Open Support
 

Networking Protocols:

 

TCP/IP, Apple talk, SIP,ISDN/ISUPUPS, DNS, DHCP, BGP, DWDM, ATM Frame Relay, PPP, VPN, VLAN, VOIP, 802.XX, VSE, BGP,MPLS, EIGRP, SIGTRAN, OSPF, GPRS, GTP, SS7/C7, HP Open Call

 

 

REFERENCES
 

Available upon request